华北电力大学学报(社会科学版)

“枫桥经验”发源于浙江省诸暨市枫桥镇，原始内涵是“发动和依靠群众，坚持矛盾不上交，就地解决。”经过几十年发展，“枫桥经验”在新时代社会治理过程中得以创新沿用，并逐渐引入高校管理工作范畴。“接诉即办”已成为“枫桥经验”在新时代背景下的生动实践手段，是党建引领基层治理、凝聚服务群众的有效机制。目前，“接诉即办”工作已全面引入在京高校，在为师生解决急难愁盼问题方面扮演重要角色，成为探索和运用新时代高校版“枫桥经验”的有力抓手。本文阐述了“枫桥经验”和高校“接诉即办”工作的内在联系，分析当前在京高校“接诉即办”工作现状和不足，提出改进建议举措和未来发展思路，探究以高校“接诉即办”工作为抓手，推动新时代高校版“枫桥经验”实践发展的优势路径。

The"Fengqiao Experience"originated in the Fengqiao town in Zhuji,Zhejiang province.Its original connotation was"To mobilize and rely on the masses,to insist on not turning over conflicts to the authorities,so as to solve them on the spot."After several decades of development,"Fengqiao Experience"has been innovatively adopted in the process of social governance in the new era,and gradually introduced into the scope of colleges and universities'management.At present,it has been introduced into colleges and universities in Beijing,which plays an important role in solving the problems of teachers and students,and has become a powerful focal point in exploring and applying the"Fengqiao Experience"in colleges and universities in the new era.This paper expounds on the internal relationship between the"Fengqiao Experience"and"immediate response to complaints"in colleges and universities,analyzes the present situation and shortcomings of the work of"immediate response to complaints"in colleges and universities in Beijing,and puts forward some suggestions for improvement and ideas for future development.This paper probes into the advantage path of promoting the practice development of"Fengqiao Experience"in the new era by taking the work of"immediate response to complaints".